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*Thank you for choosing our jewelry wholesale services! As a direct factory supplier, we always adhere to the principle of"customization on demand, quality first". All orders adopt the"factory direct supply model", with exclusive customization from raw material procurement to craftsmanship polishing. This means every piece of jewelry you receive undergoes a 10-12 working day craftsmanship cycle — during this period, our artisans focus on transforming design drawings into high-quality products that meet your expectations.*

Logistics Timeliness and Delivery Instructions

Timeliness Commitment

• Shipping after production completion: Orders will be produced and dispatched within 10-12 working days after confirmation (subject to slight adjustment due to customization complexity).
• Global delivery cycle: 8-12 working days after shipping (specific timelines may fluctuate based on destination logistics efficiency; major markets in Europe and America typically receive orders 2-3 working days ahead of schedule).

Delivery Advantages

• Preferred logistics network: Deep cooperation with international express services (DHL, UPS, etc.), providing end-to-end tracking and door-to-door service even for remote areas.
• Flexible timeliness guarantee: For urgent needs, contact our customer service to apply for the "Green Channel", and we will prioritize production allocation and upgrade logistics solutions.
• Transparent progress notifications: Send production updates every 5 working days, and instantly push tracking numbers after shipping, keeping you informed at all times.

Why Choose Our "Slow" Rhythm?

• Zero inventory pressure: No need to stock up in advance. Production on demand avoids capital occupation, which is the core advantage of our factory-direct pricing.
• Controlled quality: Each piece of jewelry undergoes 6 quality inspection processes — 3 more than conventional mass production — ensuring zero-defect delivery.
• Flexible customization space: Support detail adjustments (such as engraving content, plating thickness, etc.) during the production cycle, truly making "your order, your call".

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rongyatc@outlook.com. Please note that returns will need to be sent to the following address:No. 66, Vanke South Street, Chenghua District, Chengdu City, Sichuan Province, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rongyatc@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rongyatc@outlook.com.